Jacob Tomsky: 10 Hotel Desk Lies

10 Hotel Desk Lies . . .

All the rooms are basically the same size.

I will mail this immediately.

I would like to offer you my deepest apologies.

My pleasure.

Of course, I remember you! Welcome back!

I appreciate your feedback.

I’m sorry the bellman made you uncomfortable. I will certainly alert management.

There is nothing I can do.

I didn’t mean to sound so insulting.

We hope to see you again!

Excerpted from Heads in Beds: A Reckless Memoir of Hotels, Hustles, and So-Called Hospitality by Jacob Tomsky

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